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Direct Inquiry in the Self-Service Process Instead of Free Text Ordering – AANF Instead of BANF
In electronic purchasing, catalog-based direct ordering in user self-service is probably most efficient under manual processes.
WHY, after years from the introduction of a procurement solution, is it often the case that 50% of the procurement procedures are labor-intensive purchase order requests (so-called “BANFs”), which must be manually processed by the purchasing department, and/or free text orders directly with suppliers? These often require a complex, individual determination of the information for such an order and are also often incorrect in terms of content. This leads to substantial additional work and expense in the auditing process. This is entirely separate from the problem of compliance.
The reasons are numerous, but usually simple to summarize
On the supplier side, there are limits for illustrating the portfolio in an electronic catalog or in an online shop. On the purchaser side, there are limits “in the forefront” in defining future needs with a supplier, such that these can be described and priced by such supplier. The result would then be able to be illustrated in a catalog or a price list. There are many reasons why this is often not possible.
Free text orders involve both errors and work. This concerns your purchasing process and your auditing process. Put this task on those who can do this better – your suppliers. The transparent inefficiency of free text orders and BANFs (purchase order requests) can be eliminated and/or clearly reduced by means of direct inquiry.
Are your users unable to find items for direct ordering from the catalog?
Give a defined circle of users the authorization to inquire directly with your suppliers – directly from the procurement system. And in turn transfer the offers of the suppliers directly to the procurement system – without any interruption in media.
Turn your suppliers into purchasing service providers for the categories of products in which they are specialists. With Kiosk, you take control of free text orders and have at hand the tool for the partial outsourcing of processes. Whether supplier, internal service desk or purchasing service provider – with Kiosk, they are smoothly integrated into your process.