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Managing the unexpected and using the standard – the art of service procurement
There are good reasons why services procurement represents the king of disciplines in the e-procurement world. What makes service procurement unique is the difficulty to define precisely what you require. Consequently you seldom receive what you order and the invoice is often different from what you expect.
The WALLMEDIEN solution for service procurement provides a variety of functions and processes that enable you to clearly define the different services and processes in the company.
The classic approaches are primarily based on the cataloguing of services. These approaches fail to realize the significant savings potential. The processes following the triggering of service orders offer considerable potential for the sustained reduction of procurement costs. The WALLMEDIEN 360° approach empowers you to implement your purchasing strategy for services.